Airline refuses to refund cost of tickets after woman's unexpect

Airline refuses to refund cost of tickets after woman's unexpected death

Posted: Updated:

Airlines used to be flexible when it came to life and death situations, but now it seems air carriers are not making exceptions to the rules when it comes to dealing with the death of a relative.

A Washington state man says Allegiant Air is refusing to refund the price of his round-trip tickets after his wife suddenly died.

This comes as American Airlines announced the end of its policy of offering bereavement fares.

Jim Terry says he and his wife Roxann were planning a trip to Disneyland when Roxann became unexpectedly ill over Christmas and passed away just weeks later.

The airline offered to reschedule the flight, which Roxann booked in October, but Terry said that he used his time off to care for his wife and needs the money for medical fees that accrued during her illness.

According to a statement by Allegiant, "All of our itineraries are non refundable (as stated in the terms and conditions), however, we do offer a TripFlex product that customers may purchase at time of booking. TripFlex allows customers to make unexpected changes to their itinerary with no additional fee."

Terry wrote a letter to Allegiant.  The company told him it would have a response in a couple of months.

He says he understands company policy but also understands there can be an exception in some extraordinary circumstance.

  • Top StoriesMore>>

  • Oklahoma musician shares message of hope through instruments deemed broken beyond repair

    Oklahoma musician shares message of hope through instruments deemed broken beyond repair

    Wednesday, July 30 2014 10:41 PM EDT2014-07-31 02:41:27 GMT
    “Seeing a broken violin is nothing new to me,” Kyle Dillingham said turning to the shelf of those violins waiting for repair. “They’re all over the place, this is a pretty bad break,” he said pulling out a violin with gaping hole in its shell.  Sometimes a ‘bad break’ is just that for the instrument. Those violins where the repair cost exceeds the replacement value are deemed ‘broken beyond repair.’
    “Seeing a broken violin is nothing new to me,” Kyle Dillingham said turning to the shelf of those violins waiting for repair. “They’re all over the place, this is a pretty bad break,” he said pulling out a violin with gaping hole in its shell.  Sometimes a ‘bad break’ is just that for the instrument. Those violins where the repair cost exceeds the replacement value are deemed ‘broken beyond repair.’
  • Family Matters: Pharmacy mix-ups

    Family Matters: Pharmacy mix-ups

    Wednesday, July 30 2014 10:41 PM EDT2014-07-31 02:41:09 GMT
    Medical mistakes are now the third most common cause of death in the U.S., ahead of breast cancer, AIDS, even car crashes. And a big part of that number comes from mix ups at the pharmacy.It's a mistake that happens more frequently that you might think. Just last week, medication for my family was mistakenly filled at a metro pharmacy with an entirely different drug. We were mistakenly given a generic drug for high cholesterol. "That shouldn't happen, but it does," said Cindy Hamilton, compli...
    Medical mistakes are now the third most common cause of death in the U.S., ahead of breast cancer, AIDS, even car crashes. And a big part of that number comes from mix ups at the pharmacy.It's a mistake that happens more frequently that you might think. Just last week, medication for my family was mistakenly filled at a metro pharmacy with an entirely different drug. We were mistakenly given a generic drug for high cholesterol. "That shouldn't happen, but it does," said Cindy Hamilton, compli...
  • Audit reveals problems in state Dept. of Corrections

    Audit reveals problems in state Dept. of Corrections

    Wednesday, July 30 2014 9:43 PM EDT2014-07-31 01:43:30 GMT
    Money management, computer problems, and massive under-staffing are all problems outlined in a 40-page audit on the state's Dept. of Corrections. 
    Money management, computer problems, and massive under-staffing are all problems outlined in a 40-page audit on the state's Dept. of Corrections. 
  • FOX25 Slideshows

Most Popular

Stories
Videos
Compiling list...
  • FOX 25 FeaturesMore>>

  • Tell Me Something Good

    Tell Me Something Good

    Tired of all the bad news? Looking for some good news? Tell Me Something Good, does just that! FOX 25's Mike Brooks finds the good in Oklahoma and tells you all about it.
    Tired of all the bad news? Looking for some good news? Tell Me Something Good, does just that! FOX 25's Mike Brooks finds the good in Oklahoma and tells you all about it.
  • Waste Watch

    Waste Watch

    How are your tax dollars being spent? FOX 25 Waste Watch tracks whether local, state and federal governments, or any groups, are using your money wisely... or wasting it.
    How are your tax dollars being spent? FOX 25 Waste Watch tracks whether local, state and federal governments, or any groups, are using your money wisely... or wasting it.
Powered by WorldNow
Powered by 

WorldNow
All content © Copyright 2000 - 2014 WorldNow and KOKH. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.