Relax card holders, Capital One won't be knocking on your door

Relax card holders, Capital One won't be knocking on your door

Posted: Updated:

(CNNMoney) Capital One says it won't be showing up at your front door or office to collect on a delinquent credit card bill, even though rarely-read fine print in the bank's credit card rules allow it to do just that.

That fine print was getting a lot of attention Tuesday morning, after being highlighted by a columnist in the Los Angeles Times.

Capital One's rules state that customers can be contacted by mail, phone or email, as well as by "personal visit." They also say customers can be contacted "at your home or at your place of employment.

The rules aren't new but the L.A. Times column lit up social media and left the bank scrambling to reassure credit card customers. "Capital One does not visit our cardholders, nor do we send debt collectors to their homes or work," the bank said in an emailed statement.

The rules sent to cardholders are the same as those sent to anyone who buys sports vehicles, such as jet skis or snow mobiles, through a secured loan from the bank. If those buyers don't pay off their loans, Capital One said, "as a last resort, we may go to a customer's home after appropriate notification if it becomes necessary to repossess the sports vehicle."

Following the firestorm created by the L.A. Times column, the banks said it may change the way its rules are written.

"We're considering creating two separate agreements given this language doesn't apply to our general cardholder base," the bank said in a statement Tuesday.

Despite the reassurances, the Twittersphere remained in high gear.

"Bad enough they know what's in my wallet. Now they want to know what's in my fridge? tweeted Karen J Larson.

"This is my bank; maybe it's time to find a new one," tweeted Washington Times columnist Joseph Curl.

Others threatened even harsher reactions should they get a visit.

"Come to my house and get .40 caliber interest," tweeted another reader.

The LA Times column also pointed out the cardholder rules allow Capital One to "modify or suppress caller ID and similar services and identify ourselves on these services in any manner we choose," suggesting the bank could disguise itself to get past cardholders who are screening their calls.

But once again, Capital One said it does not try to disguise collection calls it makes to cardholders.

"We want our calls to display as Capital One on caller ID and that's the way they are programmed," said the bank. "However, some local phone exchanges may display our number differently. This is beyond our control, and we want our cardholders to be aware of that potential occurrence."

  • Top StoriesMore>>

  • Oklahoma City drowns while rescuing wife, child in Lake Murray

    Oklahoma City drowns while rescuing wife, child in Lake Murray

    Monday, September 1 2014 2:26 PM EDT2014-09-01 18:26:51 GMT
    Crews have recovered the body of an Oklahoma City man who drowned while swimming in Lake Murray in south Oklahoma Sunday afternoon.
    Crews have recovered the body of an Oklahoma City man who drowned while swimming in Lake Murray in south Oklahoma Sunday afternoon.
  • Will traffic deaths rise as states legalize pot? Researchers are divided

    Will traffic deaths rise as states legalize pot? Researchers are divided

    Monday, September 1 2014 11:57 AM EDT2014-09-01 15:57:36 GMT
    File photo.File photo.
    As states liberalize their marijuana laws, public officials and safety advocates worry that more drivers high on pot will lead to a big increase in traffic deaths. Researchers who have studied the issue, though, are divided on the question.
    As states liberalize their marijuana laws, public officials and safety advocates worry that more drivers high on pot will lead to a big increase in traffic deaths. Researchers who have studied the issue, though, are divided on the question.
  • Dead ringer: Horseshoe pitching state tournament in Yukon

    Dead ringer: Horseshoe pitching state tournament in Yukon

    Sunday, August 31 2014 11:28 PM EDT2014-09-01 03:28:21 GMT
    Mastering the art of horseshoe pitching is a lot more challenging than you make think .It takes precision, coordination, and strength.
    Mastering the art of horseshoe pitching is a lot more challenging than you make think .It takes precision, coordination, and strength.
  • More HeadlinesMore>>

  • Kraft recalls sliced American cheese packages

    Kraft recalls sliced American cheese packages

    Monday, September 1 2014 11:24 AM EDT2014-09-01 15:24:00 GMT
    Kraft voluntarily recalled 7,691 cases of its American Singles cheese product Friday because an ingredient was stored improperly by a supplier.
    Kraft voluntarily recalled 7,691 cases of its American Singles cheese product Friday because an ingredient was stored improperly by a supplier.
  • Controversial Mayor Rob Ford sings, dances his way through city council meeting

    Controversial Mayor Rob Ford sings, dances his way through city council meeting

    Monday, September 1 2014 10:53 AM EDT2014-09-01 14:53:39 GMT
    Controversial Toronto Mayor Rob Ford showed off his dance moves and vocal skills at a city council meeting on Thursday.
    Controversial Toronto Mayor Rob Ford showed off his dance moves and vocal skills at a city council meeting on Thursday.
  • 600 lbs of ceramic tile falls, kills man

    600 lbs of ceramic tile falls, kills man

    Monday, September 1 2014 9:38 AM EDT2014-09-01 13:38:20 GMT
    Police in Michigan say a customer was killed when up to 600 lbs of ceramic floor tiles fell on top of him in a hardware store.
    Police in Michigan say a customer was killed when up to 600 lbs of ceramic floor tiles fell on top of him in a hardware store.
ADVERTISEMENT
Bookmark and Share
  • FOX25 Slideshows

Most Popular

Stories
Videos
Compiling list...
  • FOX 25 FeaturesMore>>

  • Tell Me Something Good

    Tell Me Something Good

    Tired of all the bad news? Looking for some good news? Tell Me Something Good, does just that! FOX 25's Mike Brooks finds the good in Oklahoma and tells you all about it.
    Tired of all the bad news? Looking for some good news? Tell Me Something Good, does just that! FOX 25's Mike Brooks finds the good in Oklahoma and tells you all about it.
  • Waste Watch

    Waste Watch

    How are your tax dollars being spent? FOX 25 Waste Watch tracks whether local, state and federal governments, or any groups, are using your money wisely... or wasting it.
    How are your tax dollars being spent? FOX 25 Waste Watch tracks whether local, state and federal governments, or any groups, are using your money wisely... or wasting it.
Powered by WorldNow
Powered by 

WorldNow
All content © Copyright 2000 - 2014 WorldNow and KOKH. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.