Family Wants Answers After Elderly Abuse Caught on Tape

“We can’t get any answers out of them.”
Sandra Cisper and her sisters are looking for one thing, closure.
“It’s been very emotional for all of us.”
It's been nearly a year since cameras caught a caretaker at Quail Springs Nursing and Rehabilitation center slapping their mother and shoving latex gloves in her mouth.
The sisters are still waiting for answers.
“We definitely need those medical records so we can actually know what happened to mother.”
For months they have requested their mother's medical records from the nursing home but each time they get a different reason why they aren't available.
“They just keep passing the buck to somebody else or say it has not been investigated.”
“It's been 90 days and we still don't know where the records are,” said citizen advocate, Wes Bledsoe.
Bledsoe said withholding the documents is illegal.
“Federal law says the resident or their legal representative can request those records and the nursing home has to turn them over within two days. That’s federal law.”
Bledsoe said the State Department of Health has also dropped the ball.
“If there’s a case of abuse like this one they are required to investigate.”
Leaving the sisters wondering why nearly a year after the abuse the department has done nothing.
“It must be a cover-up. What else can you think about it?”
“This family needs closure. Nobody deserves what happened to their mother,” said Bledsoe.
Quail creek health and rehabilitation did not want to talk on camera but said in a statement…Due to HIPAA regulations, it does not release any current or past resident information.
It went on to say "we are committed to providing compassionate services to those who have entrusted us with their care..."
The sisters just want to know what happened to their mom.
“We've waited so long. We have a right to know that.” Family Wants Answers After Elderly Abuse Caught on Tape

Posted: Thursday, February 28 2013, 09:38 PM CST